Terms of Service
Please review these terms and conditions carefully before utilizing Intel Eye Security remote monitoring, virtual doorman, and AI surveillance services.
1. Agreement to Terms
By accessing our website (inteleyesecurity.com) or engaging Intel Eye Security ("Company," "we," "our," or "us") for remote CCTV monitoring, AI surveillance, virtual doorman, or access control services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.
2. Scope of Remote Security Services
We provide proactive 24/7 live video monitoring, AI threat filtering, two-way audio voice-downs, fire/smoke oversight, and virtual concierge services. While our trained operators and advanced analytics significantly reduce security risks:
- Our services act as an active deterrent and notification layer but do not completely eliminate the possibility of criminal activity, property damage, or trespassing.
- Clients remain responsible for maintaining proper physical security infrastructure, reliable high-speed internet connections, and functional on-site cameras.
3. Client Responsibilities & System Access
To ensure optimal monitoring performance, clients agree to:
- Provide accurate property layouts, emergency contact hierarchies, and escalation protocols.
- Grant authorized remote access to designated camera systems and network feeds solely for monitoring operations.
- Promptly notify Intel Eye Security of any scheduled maintenance, camera relocations, or network outages that may affect live feeds.
4. Limitation of Liability & Disclaimers
Intel Eye Security shall not be held liable for indirect, incidental, special, or consequential damages arising from criminal acts, third-party network failures, power outages, local law enforcement response times, or acts of God. Our liability is strictly limited to the total service fees paid by the client during the preceding three (3) months of active monitoring.
5. Service Plans, Billing & Cancellation
Monitoring services operate on agreed recurring subscription terms or enterprise contracts. Billing cycles, setup fees, and cancellation notices are governed by individual client agreements. Failure to maintain active billing accounts may result in temporary suspension of live monitoring oversight.
6. Contact & Support
For inquiries regarding these Terms of Service or contract agreements, please contact our administrative team: